【Scene Questions】Q9: Background: The customer is using FXO + JustINA + SIP Phone and report that it has an echo during a call.
1.Check where there is echo of the line.

2.Shorten the FXO's sound gain.

3.Make a "Auto-detect Busy Tone" test.

【Scene Questions】Q10: Background: The customer is using JustINA + FXO + FXS + IP phone and report that the time for hearing first dial-tone after making outboud call is long.
1.Both IP phone and analog phone need to press # to speed dial.

2.If don’t want to press #, configure the delay call-out setting on the phone and the dial plans on FXS.

【Scene Questions】Q11: Background: Phone cannot register to JustINA by OpenVPN.
1.Check whether the phone is connected to OpenVPN, if not, reboot the phone.

2.Check whether the domain is public IP.

3.Check whether the port forwarding for VPN is working.

【Scene Questions】Q12: Background: The customer is using E1 + JustINA + analog phones, there is noise in inhound and outbound calls.
In the E1 gateway, PSTN group config--->E1/T1 parameter--->Frame format change to DF.

【Scene Questions】Q13: Background: The customer is using JustINA + FXO + IP phone. How to change the phone call language?
Search for the PBX language and select you want.

【Scene Questions】Q14: Background: The customer is using JustINA + FXO + FXS. We need port forwarding for Equiinet remote tech support, but local network has no Internet access
1. If there is another broadband network, if so, plug a cable into other ports of JustINA and configure the address and netmask, go to the router to open the port forwarding for the second port of JustINA.

2. Send JustINA back to us to resolve.

【Scene Questions】Q15: Background: You need to use port forward to solve a problem, but the WAN port of your router shows a private network address.
The port forward cannot work with the private address on WAN port. Contact the operator to change to the public address.

【Scene Questions】Q16: Background: The customer using JustINA + FXO + IP Phone. How to create the dial plan for certain extensions rather than all extensions.
After creating a dial plan, Search for “dialplan” to apply individually instead of applying in “outgoing”.

【Scene Questions】Q17: Background: The customer is using JustINA and report that the recording file did not show the extension name. What to do now?
The extension name is not displayed in the default. It can show by modifying the code when making outbound calls, but inbound calls. (Because the inbound calls reach the DID, the DID name will be displayed.)

【Scene Questions】Q18: Background: The customer is using JustINA + IP Phone. It has many networks. A, B and C, three segments are interworking. However the devices in A cannot ping the JustINA in B, even though JustINA has added A segments on address assoc
1. Check the firewall logs, this situation is possibly caused by A’s devices with the multi-layer NAT from C to B, but B doesn’t add C on address associations. Adding C, please. Also checking the ICMP packet the firewall intercepted.

2. The multi-layer NAT may cause problems of voice and registering, so reduce using it as much as possible.

【Scene Questions】Q19: Background: The customer is using JustINA + FXO + analog phones and report that they cannot make outbound calls through some lines in FXO. But if you connect the line directly to a analog phone making outboud call , it is working. FX
Check JustINA’s logs, if the call is delivered to the FXO successfully, but there is no record and data on either FXO and captured packet. Delete and recreate the specific route with JustINA. Check if's working

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FAQ

JustINA for Medium Enterprise

Equiinet IPPBX