JustINA for Medium Enterprise

The company has a dynamic public IP, after the power failure, the public IP obtained by the router changes, which makes the domain name resolution invalid. Please wait for the synchronization.

1. Maybe the problem with the phone cache. Reboot your phone or clean up the VPN app in the background thoroughly.

2. Maybe the problem with VPN routing. Edit the VPN key and add it inside the client’s configuration file: “redirect-gateway def1”(the key text opens as text, modify the client’s default route to an OpenVPN server).

Please add the following command at the end of the key file:

route-nopull

route x.x.x.x x.x.x.x(netmask). //OpenVPN Network segment

route x.x.x.x x.x.x.x(netmask). //JustINA Network segment

Check whether the Juniper firewall ALG is off, if not, go to “Security-ALG-Basic” to turn ALG off.

Check whether the SIP registration address is the VPN server address.

Trusted/Internet may use url-filter by default. Go to “Admin-Security”, click on “Trusted/Internet”. Select “accept” for web.

JustINA does not add other segments in address association. Please add in “Admin-Security-Address association”.

Disconnect all previous connections to the server or shared resource and try again.

Change the mapping method and try again.

1. Maybe the problem with in the different network segments. Please make sure your PC and JustINA can interwork.

2. Maybe the problem with the wrong IP inputted.

1. Please check whether the gateway router has port forwarding settled for JustINA.

2. JustINA does not add the public IP to trust group. Go to “Settings-Admin-Security-Address associations”. Add it to it.

The DNS servers may not be added. Go to “Settings-System-Network” to add