【About Network】Q4: JustINA's WAN port is connected to the LAN, and PC are connected to the LAN, and this PC can not interwork with the devices in other network segments under the switch.
Maybe the problem with the route has not been configured in the gateway router and JustINA. Please contact IT or us to configure it. But this is a rare way and not recommended use.

【About Network】Q5: JustINA, using as a terminal device, cannot ping the public IP.
Maybe the problem is caused by no default route. Go to “Settings-System-Connectors-Network connectors”. Add a route pointing to the gateway IP.

【About Network】Q6: Port forwarding for JustINA is not successful.
1. Please check whether the port 8324 tcp, 8326 udp is open.

2. Remote operation can be realized in the following ways, but have priority. NAT>Port Mapping>DMZ.

【About Hard Disk】Q1: The hard disk is suddenly not mounted, and the recording path cannot be accessed.
Maybe caused by an abnormal power failure of JustINA, which does not support hot-plugging. Go to “Settings-Admin-Storage”. Please click the pencil button for the unmounted hard disk and click OK to reload.

【Scene Questions】Q1: Background: The customer is using FXO + JustINA + IP Phone and report the low voice on both sides during the call.
1. Turn up the volume on the phone.

2. Adjusting the FXO gain.

3. Adjusting the volume settings of the phone.

【Scene Questions】Q2: Background: The customer is using FXO + JustINA + IP Phone and report the phone can not call out.
1. Check whether the line status between JustINA and FXO is working.

2. Check whether the extension is in registered.

3. Make a call to the phone, check if it can take get inbound calls.

4. Check whether the route for this extension is created.

5. Check whether the new phone and JustINA are in the same LAN.

6. Ask the operator whether the number you call is allowed.

【Scene Questions】Q3: Background: The customer is using FXO + JustINA + IP Phone and report that the other side hang up, but this side was still on the line.
1. Ask the operator if the antipodal signals are turned on or changed the configurations.

2. Make a busy tone learning on FXO voice gateway.

【Scene Questions】Q4: Background: The customer is using FXO + JustINA+ IP Phone and report that the phone call can reach the IVR but failed to transfer after pressing the keys.
Modify the DTMF gain setting of FXO to “+2db” and the time interval to 200, 200.

【Scene Questions】Q5: Background: The customer is using FXO + JustINA + IP Phone and report that they cannot normally call out, even the calls between extensions, but it turned working a few minutes later.ter.
1.Check whether you can access JustINA. Maybe caused by the continuous reboot.

2.Check whether the disks are full.

3.Check whether the disks are taking the packet capture, maybe the packets are so large, if so, delete the unnecessary packet.

4.Check whether there are huge recordings, if so, delete them.

5.If the disks are full, configure the port forwarding for Equiinet support.

【Scene Questions】Q6: Background: The IP phone's time is not correct, IP phone cannot reach Internet.
Fill phone's NTP server address to be JustINA address, check whether JustINA’s time is set, the phone will be synchronized automatically.

【Scene Questions】Q7: Background: The customer uses JustINA + FXO + analog phone. The JustINA and FXO are in the same intranet segments but FXS is not. All network is connected, but the FXS fail to register for JustINA.
Because JustINA’s firewall allows access only from trusted network segment. Need to add a new item of Address associations for your segment. Then register again.

【Scene Questions】Q8: Background: The customer is using E1 + JustINA + SIP Phone and report that there is no dial-tone for incoming calls.
Change the dial-tone setting to be "adaptive" on the "IP rule" page of E1.