【About the outside line】Q2: Where to register the SIP trunk?
JustINA：”Homepage-DDIs and trunks”
SINA：”Settings-Call-Gateways”
Jiebao 60：”Trunks–IP Trunk”
【About the call】Q1: Why can some extensions make outbound calls and some can’t?
Please check whether the extensions are using the outbound call route.
【About the call】Q2: Where to limit the user’s access to make international or long distance calls?
SINA：”Settings-User-Extensions”, click an extension, Caller Related Services-Call Authority.
【About the call】Q3: Why is the extension not working with the route I want?
Please check whether there exist the same routes. The route matching priority is from top to bottom. If there are other routes above the one you want, the above route will work.
【About the call】Q4: Can routes work by the time and go to different destination?
JustINA：Set user phone routing by time, then bind it to a trunk. Choose the trunk destination you want.
SINA：”Settings-Call-Routes”,choose a route, Dest Control for destination, Time Conditions for worktime.
Jiebao 60：”PBX Inbound Call Control-Inbound Routes”, choose a route, Time Conditions.
【About the call】Q5: Why does the route not work properly according to the time I set?
Check if the time of your server is correct. It maybe caused by the wrong time zone or time.
【About Voice】Q1: What formats of audio files are supported to upload in each IPPBX?
Jiebao 60：”Voice Magement”. Four voice type according to your needs.
【About Voice】Q4: Is there a time limit for the uploaded voice files?
No limit.
【About Configuration】Q1: What kind of phone does IPPBX support?
Basically, as long as the IP phone support SIP protocol, our IPPBX will be fine.
【About Configuration】Q2: Why did the new configuration not take effect after I made it?
You may forget to save that configuration.
JustINA：Click “OK” after making changes and saving them.
Sina：Click “Save” after making changes to the general configuration, reboot after saving the gateway changes, reload after saving the distributor changes.
Jiebao 60：Save and apply after modifying the configuration.
Mon ~ Fri: 9:00 ~ 19:00
9th Floor, Haohai Office Building, Haidian District, Beijing
zchen@equiinet.cn
