【Scene Questions】Q6: What is the format of the voice uploaded on CINA? Is call recording setting by default? What is the size of recording file per minute?
The format is 8000hz, mono sound and the wav file.

Available on agents but not devices without an agent. You can turn it on manually.

1MB per minute.

Notice：You have to make a plan for deleting the recording after you turn on the recording, otherwise, the recording will be saved until the disk is full.

【Scene Questions】Q7: Background：The customer is using CINA + E1 + IP Phones and report that there are no recordings with the agent account he used.
Agents have recording by default but devices have not. Check whether the agent is in the agent’s group. If not, the outbound call is made by the device. Enable the recording manually.

【Scene Questions】Q8: I want to import data for automated outbound call, but some of the data imports are failing. Why?
The reason for failure may be caused by the some of the data has already been imported once. If you want to import a new one, find the old one to delete and import again.

【Scene Questions】Q9: How to set the dialing directly to the extension in IVR?
Choose an IVR, and go to the “Transfer” page. Select the Conditions as default, the transfer as Extension, and the ActionID* as Auto.

【Scene Questions】Q10: What is the difference between the MOHs(hold music) and the announcement in the CINA system?
The MOHs is the place for the hold music upload and the announcement is for IVR upload.

【Scene Questions】Q11: How to realize for inbound call one phone number bind with one extension, and for outbound call all extension can share all phone lines ?
For inbound call, just write the route.

For outbound call, bind all the trunks into a trunk groups, select strategy to hunt.