Eqiinet helps Five-Star hotel Kapok Star Hotel IP communication system deployment

Jul 25, 2023

Part.1 – Enterprise introduction

The Golden Triangle Special Economic Zone in Laos, which is vigorously developing the tourism industry, and the Kapok Star five-star hotel in Laos, which officially opened in January 2023 on a trial basis.

Equiinet is honored to provide a complete IP communication system solution for a five-star hotel in Laos, the Kapok Star. We would like to express our special thanks to Laos International Technical Services Ltd. for assisting Equiinet's team in deploying the IP communication system and fixing various communication demands of users.

Part.2 – Enterprise Requirements & Solutions

Hotel requirements are as follows :

Requirement 1: The hotel needed 700 extensions and wanted a feature-rich IP communication system that could meet the daily communication demands of guests and hotel staff.

Equiinet's solution: SINA(IPPBX) is deployed in the hotel IT room. SINA is stable, durable, and rich in features. Supports more than one hundred functions such as call forwarding, call transfer, meetme conference, call recording and so on. And supports high registration, high concurrent calls, and easy expansion, which can meet the present and future demands of the hotel.

Requirement 2 : The hotel hoped that the IP communication system could be linked with the PMS, and the front desk could make the incoming/outgoing calls and manage the room on computer.

Equiinet's solution: EQ-HMW middleware was deployed for the hotel, which was connected with PMS. The front desk can answer or make calls on the computer, and can also see the status of extensions, such as ringing, talking, idle, etc. ; at the same time, it can carry out the operations of telephone bill check, wake up the guests, check-in/check-out, and room status management.

Requirement 3 : Hotels have a large number of incoming and outgoing calls every day, and they need call recording to facilitate checking and avoid customer disputes, and they need detailed billing functions to facilitate billing checking.

Equiient's solution : EQ-HMW, hotel management middleware, with detailed call records, call recording and billing checking. The recordings can be listened to or downloaded from the web page, which is very convenient for customers. Meanwhile, the billing function can meet the billing requirement of hotel.

Requirement 4 : The phone line of the hotel is 30B+D, and some special numbers need to be set, such as: front desk number, leader's DID number, etc.

Equiinet's solution : After collecting customer's demand, deployed the E1 gateway, and configured routing, assisted the user to realize the number allocation, such as: let the leader has DID number, can be made the outgoing call. Employees can be through the switchboard number for outgoing call.

EQ-4E1 Gateway

Requirement 5 : The hotel had purchased several hundred analog phones and wished to use them and connect them to the IP communication system.

Equiinet's solution : Set up the FXS VoIP gateway for the hotel to ensure that analog phones can be used. (The FXS gateway can convert the analog signals from analog phones into SIP protocols to IP communication system.)

EQ-128S Gateway

Requirement 6 : Some hotel floors, Huawei's ONU was deployed, and customer hoped that the ONU could also be connected to the IP communication system.

Equiinet's solution : By working with the hotel's engineers, Huawei's ONU were successfully registered on the SINA, which ensured that the analog phones of ONU were able to make incoming and outgoing calls.

Requirement 7: In order to show the brand image, the hotel wants to keep intelligent voice on front desk.

Equiinet's solution: It was fixing with an intelligent voice on front desk with customizable voices, such as: male or female, with music, etc.

Part.3 – Network Topology Diagram

Part.4 – Solution Highlights

Highlight 1: SINA supports high registration, high concurrent calls, and expansion by software license. SINA IP communication system (IPPBX) supports super large registration, high concurrent calls, and is very cost-effective. At the same time, it supports hotels to expand capacity and upgrade through the software.

Highlight 2: Support connecting with hotel management PMS , Hotel management middleware and PC attendant desk, help the front desk to check the room status, speed dial and other functions, improving work efficiency.

Highlight 3: Successfully connected with Huawei ONU . Keep analog phones through ONU. fixed deployment of IP communication system and analog phones in optical network.

Highlight 4: Use customer's original analog phones to save customer's expense . Through the FXS gateway, the analog phones are connected to the IP communication system, fixing the conversion from analog to IP, which is simple and convenient, and saves the customer's budget.

Highlight 5: Support call recording to avoid guest dispute .The recording function of SINA is very powerful. SINA supports call recording. Meanwhile, it has convenient query function and can listen to or download recordings online, which can well meet the needs of different users for recording. There is no need to set a separate recording server, and the system comes with 1TB high-capacity recording storage.

Part.5 – Equiinet Introduction

Beijing Equiinet Network Technology Co., Ltd. is Consists of a group of highly skilled IP communication experts. At present, it has provided IP communication services for more than 50,000+ enterprises in the world, and is an official Microsoft certified partner with a value -added telecommunication business license.

Keep the complexity to us, leave the simplicity to customer. Provide users with a one-stop Internet of Everything communication solutions. 30~30,000 people of enterprise IP office communication | AI intelligent IVR | cloud communication | Microsoft Teams Voice Direct Routing | command " change voice "Communication | IoT center system that can connect various IoT sensors and realize linked alarms, the program is all-inclusive.

Through the cooperation with agents and system integrators around the world to serve customers. Honesty with loyalty and service is the philosophy of our team. The company is a member of the IT Enterprise Integrity Alliance, and has won the National IT Industry Top 100 Award: Best Digital Solution Provider, Most Innovative IT Product Award. At the same time is the China Information Systems Operation Trade Association (ISOTA), the digital communication products title supplier.