Equiinet helps the First Affiliated Hospital of Dalian Medical University to realize 3200 doors IP communication system upgrade

Oct 27, 2023

Part.1 – Enterprise introduction

The First Affiliated Hospital of Dalian Medical University, founded in 1930, has become a comprehensive and modern tertiary hospital integrating medical treatment, teaching and scientific research after more than 90 years of development. The hospital has a construction area of 391,900 square meters and consists of five hospital districts: Changchun Road Hospital, Union Road Hospital, Jinpu Hospital, Quanchong Hospital and Zhangqian Road Hospital. The hospital has 3700 beds, and it's one of the affiliated hospitals of Liaoning University which has the strongest comprehensive strength and the most trusted by the people. The hospital continues the synergistic development of "one hospital and five hospital districts", creates the strategic layout of "one body and two wings", comprehensively promotes the hospital's various undertakings, It has gained the innovation and coordination of high- quality development, and steadily occupies the leading position in South Liaoning, and has entered the top 100 hospitals in China for seven consecutive years.

Changchun Road Hospital

Union Road Hospital

Jinpu Hospital

Part.2 – Enterprise Requirements & Solutions

Due to business expansion, the current communication system of hospital's can't meet the daily demand of communications, so it hopes to install the IP communication system to meet the communication among the three hospitals. Deployed this IP communication system of 3200 registrations, and helped the hospital to upgrade from analog to IP.

Requirements are as follows :

Requirement 1: The communication demand need to cover three hospitals, each hospital needs IP phone system with about 1,000 registrations. The hospital requires free calls among them.

Equiinet's solution: SINA was deployed in three hospitals. SIP connecting between the SINA, fixing free calls among hospitals.

Meanwhile, deploy the FXS voice gateway, and keep current analog phones.

Requirement 2: In order to keep user's original call habits, set up an agent group in three hospitals, you can call this agent group to seek help with Plus 9 after the extension.

Equiinet's solution: Configure the agent group on the SINA and configure the routes on the SINA, so that the extensions of the hospitals, when calling this agent group, can reach it after adding 9, and get help quickly.

Requirement 3: The three hospitals hope that the 30B+D telephone line can be shared and the telephone line is in Hospital One.

Meanwhile, customer hope that after patients call in to the voice front desk of the 1st hospital, they can follow the navigation process according to the voice prompts, or directly dial the extension number of the main hospital or branch hospitals, and if the extension is busy, they will be quick to hang up, or press # to return to the voice navigation.

Equiinet's solution: EQ-2E1 gateway was deployed in the IT room of the first hospital for connecting 30B+D telephone lines.

The EQ-2E1 voice gateway is connected with the SINA system of the 1st hospital and configured with routing, so that after the patient calls, he can enter the SINA voice navigation, or directly dial the extension number, which can directly reach the 1st hospital , the 2nd hospital and the 3rd hospital extension. Follow the communication demand of hospital, it is decorated with voice navigation, busy alerts and other functions .

Meanwhile, the 2nd and 3rd hospital, can call back to the patient by using the telephone line of1st hospital's.

Requirement 4: The hospital wants to keep up the original dial habits, plus 0 to make local outgoing calls, plus 00 for foreign calls, plus 000 for international calls, and can make a speed dial without pressing #.

Equiinet's solution: Configure routing on SINA and FXS, which keep up the original dial habits of users and improved the speed dialing experience.

Part.3 -- Network Topology Diagram

Part.4 – Solution Highlights

Highlight 1: The SINA system can easily meet the communication demands of 1,000 to 10,000 people.

Highlight 2: Using the E1 gateway, connect to the 30B+D line and users were grouped according to achieve efficient use of the line.

Highlight 3: The Interconnection between the IP communication systems of hospitals, fixing free communication.

Highlight 4: Personalized voice navigation and routing settings When patients call, they can quickly find the person they want. Hospital can also transfer calls to each other.

Highlight 5: Extensions authority division, call rule configuration, retaining the old use habits.

Part.5 – Equiinet Introduction

Beijing Equiinet Network Technology Co., Ltd. is Consists of a group of highly skilled IP communication experts. At present, it has provided IP communication services for more than 50,000+ enterprises in the world, and is an official Microsoft certified partner with a value -added telecommunication business license.

Keep the complexity to us, leave the simplicity to customer. Provide users with a one-stop Internet of Everything communication solutions. 30~30,000 people of enterprise IP office communication | AI intelligent IVR | cloud communication | Microsoft Teams Voice Direct Routing | command " change voice "Communication | IoT center system that can connect various IoT sensors and realize linked alarms, the program is all-inclusive.

Through the cooperation with agents and system integrators around the world to serve customers. Honesty with loyalty and service is the philosophy of our team. The company is a member of the IT Enterprise Integrity Alliance, and has won the National IT Industry Top 100 Award: Best Digital Solution Provider, Most Innovative IT Product Award. At the same time is the China Information Systems Operation Trade Association (ISOTA), the digital communication products title supplier.