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System features highlights
1、No need to buy expensive voice change cards.
2、System supports internal & external extension's voice change.
3、Support original voice recording for evidence.
4、Support forced insert listening, monitoring the transaction process.
5、Support multi-party conference.
6、Open API, support to link with 3rd party CRM
Voice change: support internal extensions to call each other with changed voice; support external inbound call with changed voice, support outbound call with changed voice.
Listening: Support real-time listening and dismantling calls.
Original Recording: Support original recording
Listening to recordings: play recordings online
Recording quality control: manual recording quality control
Missed call recording
Message Recording：Message Recording can be played online
Satisfaction statistics
DID report
Area Analysis Report
Outbound summary
Digital and graphical mixed mode: departmental workload statistics
Personal Center: change password, change avatar, function operation
Account Settings: Role Setting, Group Setting, Work Number Setting, Queue Setting
IVR Settings: Commuting Settings, IVR Process Settings
Automatic voice response
Voice message function
Automatic work number reporting
Graphical process editor
Multi-service voice process
Multi-process operation
Online process modification
Database Access
Calling Number Analysis
ACD Intelligent Queuing
IVR automatic outbound call forwarding
Incoming call waiting and queuing
System: PC login
System: Docking, i.e. CRM system integration, order system integration, work order system integration, other system integration.
IVR voice process customization: provide graphical IVR editor, can be flexibly customized voice process.
System: support for secondary development, support for UI design, system support for customized personality requirements
Support real-time monitoring of extension registration status through interface
Support interface to get call records
System features highlights 1、Can be used as a Call Center + Office Phone System. 2、Support customization to meet different customer needs. 3、Support high availability & cluster deployment to reach 99.999% stability. 4、Comes with pop-up screen, CRM, knowledge base, work order, report, recording. 5、Various functionalities with affordable price.
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System Features 1、Comes with a help desk, the status of the extension is clear at a glance. 2、Support one-to-many IP broadcasting, zonal broadcasting & music broadcasting. 3、Support pop-up alarm，when people press the One Touch Alarm device. 4、Checking the corresponding camera screen by dialing the extension number. 5、Support multi-party conference, and meeting control, e.g. invite, delete, mute, etc. 6、Support electronic map to locate all extension devices.
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System Features 1、Say the department or name you want to transfer, then the AI will do it for you. 2、Support multiple incoming calls. 3、SIP protocol, allow AI Operator to register to other IP Phone System. 4、Support Local/Virtual Machine/Cloud deployment.
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System features highlights 1、No need to buy expensive voice change cards. 2、System supports internal & external extension's voice change. 3、Support original voice recording for evidence. 4、Support forced insert listening, monitoring the transaction process. 5、Support multi-party conference. 6、Open API, support to link with 3rd party CRM
Learn More
Mon ~ Fri: 9:00 ~ 19:00
9th Floor, Haohai Office Building, Haidian District, Beijing
zchen@equiinet.cn
