Customer Service Center System

• Calling Functions      

One-to-one or one-to-many extension call can be made through the dispatching system.

•  Extension Status Display      

The status of the extension can be displayed, including: idle, busy, ringing, in a call.

•  Grouping Function      

The system can group the extensions, which can be used for broadcasting, group texting, recording playback, dismantling, teleconference calling and other operations.

• SMS Function      

Through the scheduling system can be one-to-one extension or one-to-many send SMS.

• Broadcast Function      

Dispatcher can broadcast to multiple extensions, you can choose the number of cycles, or unlimited cycles.

• Audio Playback      

The scheduling system can perform audio file broadcast playback to extensions.

• Listening Function      

The dispatcher can listen to calls between extensions through the console.

• Forced insertion function      

The dispatcher can insert into a call between extensions through the console.

• Forced disconnect function      

The dispatcher can forcibly hang up the call between extensions.

• Emergency Call      

The dispatch console can place and receive emergency calls.

• Webcasting      

Plays local audio on the dispatch computer, such as interfacing audio and radio on the dispatch computer.

• Ambient Listening      

Listen to the sound around the terminal.

• Video Call      

Initiate a video call to the terminal via the dispatch console.

• Base Station Map      

Displays the status of the base station equipment on an electronic map.

• Address Book   

Edit the type of extension, IP address, MAC address, installation location and other information.

• Scheduled     Paging

Performs scheduling operations for paging type terminals.

• Paging Status      

Displays the offline and online time of the broadcast type terminal.

• Paging Timing Tasks

Sets a task to play an audio file at regular intervals for a broadcast terminal.

• TTS

Text-to-speech.

• E-map      

Upload pictures to locate and schedule extension terminals on the pictures.

• Conference Control Function      

Dispatchers can initiate conference calls through the dispatch console, and invite, kick out and mute extensions in the conference room through the conference control room.

• Call Recording

Dispatch console will record all the call records, through the call record can be queried, select a single record, double-click to play back the call recording.

• Video Linkage      

Each extension can be bound to two video surveillance cameras, call the extension or the extension calls the dispatch group, will automatically pop up the surveillance video.

• Video Monitoring      

Double-click the surveillance video of the corresponding extension to open the video stream of the surveillance camera.