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/Q12: Background: The customer is using SINA + E1 + FXS When enable agent feature, the agent will automatically be idle causing inbound call failure. How to solve it?

Q12: Background: The customer is using SINA + E1 + FXS When enable agent feature, the agent will automatically be idle causing inbound call failure. How to solve it?

Oct 11, 2023

The reason is the default maximum number of calls is 3 times, as long as there are 3 times of no answer or rejection, goes into idle automatically. You can change the maximum times to big enough, like 9999999999.

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