Business Needs

Part 1 – Demands Of Medical enterprises

There are 10,000 of employees, need to use the phone to communicate, hope to set up a IP communication system, and to meet the following demands:

Demand 1：Daily office communication, such as: communication with customers, coworkers. IP communication system has many features.

Such as: call forwarding, call transfer, meetme conference, call records, call recording, etc., to meet the different communication requirements of the enterprise and improve the efficiency of communication.

Demand 2：Different office situation for different types of IP phones. Such as: clean room IP phone should be waterproof, dustproof, anti-corrosion, and with high sound.

Cleanroom telephone: waterproof, dustproof, anti-corrosion, IP66 protection, and daily spray alcohol disinfection will not damage the telephone. The sound decibel is up to 110dB, and can be heard in noisy environment !

Demand 3：Some important R&D departments do not allow staff to bring mobile phones, but they need to communicate with colleagues.

Portable handheld Wi-Fi phone： With Wi-Fi coverage , this phone supports seamless Wi-Fi roaming, which meet the demands of mobile communication.

IP67 protection level: waterproof, dustproof, drop-proof. 9 hours for calls and standby for 200 hours.

This phone will be use only for talking, no camera, no photo feature, which brings no risk of data leakage.

Demand 4：Contact the central control room anytime, anywhere.

One-Click Alarm device： One-Click Alarm device: install One-Click Alarm devices at fixed locations ensures that people can ask for help anytime.

The system can clearly locate the specific position of the person who asking for help according to the caller ID and send people to rescue quickly.

Demand 5：The customer service department need to take call recording to avoid customer disputes.

Call Recording： The system support call recording. You can check through the Web, listen to recordings in online, and download recording files.

Demand 6：Hope the system has rich conference control and security features to ensure the safety of conferencing.

Rich conference features

The system supports rich conference functions, such as mute, invite, kick, etc. All of them can operate on the Web.

The system has a perfect conference control function, which is guarantee the safety of conferencing.

a. Able to set the participants in advance, control the call authority of the conference, only allow authenticated users to call.

b. Able to set the administrator password of conference , the conference room won't be available before the administrator enters the conference.

Demand 7：Hope that the system has a strong disaster recovery capability to ensure the stability.

SINA supports a variety of disaster recovery solutions, such as: high capability, cluster deployment, dual power supply, hard disk RAID, etc. 

High-stability of system

Demand 8：Hope that the branches offices, will be able to call to each other for free.

Doesn't need to set up their own IP phone system for each branch, or set up a large system in the headquarters. all branches will be able to call each other for free through the enterprise intranet or VPN.

Demand 9：Hope to use Microsoft Teams software to call local customers' cell phones with local landlines.

a. Deploy SBC and voice-gateway to access landline , then Teams user can use local landline to call local customer’s cell phones.

b. It will also help the customer to keep their old telephone system and make free calls with Teams.

Part 2 – Solution Highlights

1. SINA IP communication system supports daily communication for 10,000 people. It is stable, durable, easy to expand, easy to maintain, with rich features, and supports customized development. It will help enterprises to improve communication efficiency and reduce expenses.

2. Industrial IP phone, meet the demands of different situation of office communication.            

3. Portable handheld Wi-Fi phone, meet the communication demands of employees who are not allowed to bring mobile phones.

4. Call recording, effectively avoid customer disputes.   

5. Rich conference features, efficient and convenient, and also can guarantee the security of meeting.

6. Disaster recovery program, ensuring the stability of system.

7. Free calls between branches, improving communication efficiency and reduce communication costs.

8. Microsoft Team SBC Voice Direct Routing Service, keep the old communication system.

Part 3 – Equipment List

The equipment list of this solution.

1. IP Communication system

2. VoIP Gateway

3. IP phones

4. Cleanroom telephone

5. Protable handheld Wi-Fi phone

6. One-Click Alarm device

7. Teams SBC