Industry solutions

IPPBX-Functions

Equiinet provide public or private cloud communication system for enterprise customers. Equiinet takes enterprise management as the core, and integrates terminals such as phones, mobile phones and computers to cover various application in enterprise  through ICT convergence technology.

IP Call Center Solution – Topology

IPPBX Functions – Call Records

1.PBX Menu ->devices, in advanced tab, enable recording.

      all inbound and outbound calling will be recorded

2.PBX Menu ->CDRs,  you can search preferred conditions call 

      detail records, click on the speaker icon, it will popup a new 

      small windows and start to play the recording.

There are many options for you to handle call recordings.

     1. Directly click the arrow button to download the recording files, it file name format will like this 201502111203-2888-13564139158.wav, It will help you to identify the calling date, callee and caller.

2.Export special condition recording files with compressed package

3.   Setup the recording conditions in the system, it will   automatically to delete overdue recordings or backup it into another network location like NAS.

HA Solutions – IPPBX HA Cluster

• High-availability clusters (also known as HA clusters or fail over clusters) are groups of server that support soft switch applications like our IPPBX system, that can be reliably utilized with a minimum of down-time. 
• They operate by using high availability software to harness redundant computers in groups or clusters that provide continued service when primary IPPBX fail.
• Without clustering, if a server running a IPPBX system crashes, the application will be unavailable until the crashed server is fixed. HA clustering remedies this situation by detecting hardware/software faults, due to the sip account of IP phone can register to primary and secondary SIP server in one account, all calls will immediately routing to secondary IPPBX.
• It also need to run special program synchronize the configuration and database between two server.

Introduction – IPPBX 

IPPBX

1、Multi tenant IPPBX 

2、Roles and privileges for rights configuration

3、trunk /device /IVR /ring group/call queue

4、call record/conference/billing/BLF/white and black list/working time/inbound and outbound rules

Call Center 

Statistics/Campaign/Call Center/Survey

/Message/Dialer/Customer Service/Knowledge Base

CRM

Customer/E-Commerce/Storage Management/Work Order

Functions- IVR

IPPBX – Softphone & Desk Phone

IPPBX – Softphone & Desk Phone

Auto provision

Service provider can provider their customer plug-in-play service on IP telephony terminal, it will dramatically reduce the human cost of installation and maintenance . 

Batch configuration

Turnkey in 30 minutes with Batch configuration

Different sole template satisfy administration

Extensibility

Different capacity of one box satisfy all SMB

Satisfy with on premise and Cloud  solutionVoice, Video, Fax, SMS, Voice Mail, IM etc. 

Communication Security – VPN \Firewall

Service Level

Customer Service Phone: 4009987601 

1. Provide software training for agents and management personnel through video conferencing system. The initial training is no less than 2 days.

2. Provide remote technical support for system use during the contract period, unlimited number of calls and remote operation of Sunlogin or Teamviewer 

3. In the event of a system failure, we shall provide customer with a timely technical response. The telephone response time for working hours is half an hour, and the remote operation responds for one hour. The non-working time phone response time is one hour, and the remote operation response time is two hours.

4. Provide two senior engineers as designated maintenance engineers. In the event of a staff turnover, the customer should be informed in writing.

Project Manager: jiagui 18026954137

Emergency Support Engineer:  jiagui 18026954137

Technical Service Group Email: jghuang@equiinet.cn